Refund Policy
Last updated: 15.09.2026
Acest document este disponibil doar în limba engleză.
This policy describes when and how amounts paid for credit and subscriptions in Fakturcho are refunded.
1. Who processes payments
Payments are processed through Revolut as the payment service provider. Refunds are ordered by us to the same card or account used for the purchase.
A request is submitted to support@fakturcho.com with the order number from the payment confirmation.
2. Unused credit
Unused credit is refunded in full on request within fourteen days of purchasing the pack, or of the payment that started a subscription period.
If part of a pack, or of a subscription period's credit, has been spent, the remainder corresponding to the unused amount is refunded.
3. Used credit
Credit spent to issue a document is not refundable. Issuing claims a number from the numbering series and creates a commercial document — the service has been performed at that moment. The price for issuing a single document is 0.10 €. Composing drafts does not spend credit and is not charged.
Where the user is a consumer, issuing a document is an express request that this part of the service be performed immediately; by doing so, the consumer acknowledges that they lose the right of withdrawal for the credit spent on it, in accordance with Article 16(a) of Directive 2011/83/EU on consumer rights.
4. Subscription
A subscription of 5, 10 or 25 € per month can be cancelled at any time. Access remains until the end of the paid period, after which it is not renewed.
The fee paid for the current period is not partially refunded, unless the service was unavailable through our fault for more than three consecutive days.
5. Right of withdrawal for consumers
A consumer within the meaning of Directive 2011/83/EU on consumer rights, as implemented in the applicable national law, has the right to withdraw from a purchase of credit or a subscription within fourteen days of the purchase, without stating a reason, to the extent that the credit has not yet been spent to issue a document.
Where the consumer has expressly requested that the service begin immediately, as described in Section 3, the right of withdrawal is lost for the part already performed — the credit already spent.
6. Processing time
Approved refunds are ordered within five business days. The time it takes for the amount to reach the payer's account depends on their bank or card issuer and is usually three to ten business days.
If a request is declined, you receive a reasoned reply at the email address it was submitted from.